This Privacy Policy explains how Flick Media Pvt Ltd ("Company", "we", "us", or "our") collects, uses, stores, shares, and protects information when you access or use Zulu, including our website, mobile application, customer support channels, and related services ("Services"). Zulu is launching in Lucknow for fashion, home essentials, and FMCG food.
1. Information we collect
a. Information you provide
- Account details such as your mobile number, name, email address, and OTP authentication information.
- Delivery details such as saved addresses, delivery instructions, and contact preferences.
- Order information such as products added to cart, purchases, cancellations, returns, refunds, ratings, and support requests.
- Communications you send to us through email, phone, chat, forms, or in-app support.
b. Information collected automatically
- Device and app data such as device model, operating system, app version, browser type, identifiers, and crash logs.
- Usage data such as searches, screens viewed, products viewed, cart actions, order journey events, and notification interactions.
- Network and approximate location data such as IP address, connectivity status, and serviceability signals.
- Cookies, pixels, and similar technologies used for website functionality, analytics, security, and marketing measurement.
- Push notification tokens and communication preferences.
c. Payment information
Payments may be processed by third-party payment service providers. We may receive transaction status, payment method type, masked payment details, refund identifiers, and fraud-risk signals. We do not intend to store complete card numbers, UPI PINs, or banking passwords.
2. How we use information
- Create and manage user accounts, authenticate users, and secure sessions.
- Show Lucknow serviceability, product availability, delivery availability, pricing, offers, and order status.
- Process orders, payments, cancellations, refunds, returns, substitutions, and customer support requests.
- Improve product discovery, app performance, delivery reliability, support quality, and user experience.
- Send service communications, transactional updates, support messages, promotional offers, and app notifications where permitted.
- Detect fraud, abuse, security incidents, policy violations, and operational issues.
- Comply with legal obligations, enforce our Terms of Use, and respond to lawful requests.
3. Third-party services and sharing
We may share information with service providers that help operate Zulu, including cloud hosting providers, payment gateways, delivery and logistics partners, analytics tools, customer support tools, marketing attribution services, communication platforms, fraud prevention services, and professional advisers.
We may also share information when required by law, to protect users and the public, to investigate misuse, or in connection with a merger, acquisition, financing, restructuring, or sale of business assets.
4. Storage and security
We use technical and organizational measures designed to protect information, including HTTPS/TLS in transit, access controls, limited internal access, logging, monitoring, and vendor security practices. Some data may be stored on secure cloud infrastructure in India and other jurisdictions, depending on the service provider.
No method of electronic transmission or storage is completely secure. If we become aware of a data incident affecting personal information, we will take appropriate steps as required by applicable law.
5. Your rights and choices
- Access, correct, or update account and profile information where app features allow.
- Request deletion of your account and associated personal information.
- Withdraw consent for optional processing, including promotional communications, where applicable.
- Manage push notifications through your device settings.
- Manage cookies through browser settings.
- Contact us to raise privacy questions, grievances, or correction requests.
6. Account deletion
To request account deletion, email support@flicktv.in with your registered mobile number and the subject line "Account Deletion Request". We may verify your identity before processing the request. Deletion requests are generally processed within 7 business days, subject to legal, fraud prevention, tax, accounting, dispute, and operational retention requirements.
7. Data retention
We retain information only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, legal compliance, fraud prevention, support, audits, tax/accounting records, dispute resolution, and legitimate business needs. Aggregated or anonymized data may be retained for analytics and service improvement.
8. Children's privacy
Zulu is not intended for children under 13 years of age. If you are under 18, you should use the Services only with the involvement and consent of a parent or legal guardian.
9. Communications
We may contact you through SMS, WhatsApp, email, calls, or in-app notifications for OTPs, order updates, delivery coordination, support, security alerts, service notices, and promotional communication where permitted. You can opt out of promotional communication through available controls or by contacting us.
10. Changes to this policy
We may update this Privacy Policy periodically. Material updates will be posted on our website or app, and the "Last Updated" date will be revised. Continued use of the Services after changes take effect means you acknowledge the updated policy.
11. Contact and grievance details
Flick Media Pvt Ltd
CIN: U62099UP2025PTC216193
Registered Office: D-9 Ground Floor, Sector-3, Noida, Gautam Buddha
Nagar - 201301, Uttar Pradesh, India
Website: www.zuluapp.in
Email: support@flicktv.in
Contact: +91 9865072030
Grievance Contact: Pratik Anand, support@flicktv.in
12. Governing law
This Privacy Policy is governed by the laws of India. Disputes arising from this policy will be subject to the jurisdiction of courts in India, unless applicable law requires otherwise.